Frequently Asked Questions
Everything you need to know about shopping with Natasha Gan.
How long does shipping take?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that sale items are final sale.
How do I find my correct size?
Each product page features a detailed size guide. Our designs are generally true to size, but we recommend checking specific measurements to ensure the perfect fit for your body shape.
Do you offer international shipping?
Yes, we ship our collections worldwide. International shipping costs and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for your convenience.
How should I care for my Natasha Gan garments?
To maintain the longevity of your pieces, we recommend following the care label instructions on each garment. Most of our high-quality fabrics require a cold hand wash or delicate machine cycle.