Returns & Exchanges
At Natasha Gan, we want you to feel confident in your purchase, which is why we offer a 14-day return period for all full-priced items. If your garment isn't the perfect fit or style, we are happy to assist with an exchange, store credit, or refund.
Initiate Your Return
Visit our online returns portal within 14 days of receiving your order and enter your order number and email address to start the process.
Package Your Item
Ensure the garment is in its original condition, unworn and unwashed, with all Natasha Gan tags still securely attached.
Ship It Back
Print your generated return label and drop your package off at any authorized postal service location or courier point.
Receive Your Refund
Once our team inspects your return, we will process your refund, exchange, or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing